Life Cover, Insurance and Income Protection

Medway Mortgage Shop offer a full raft of professional insurance and assurance services. Acting as brokers on behalf of a wide range of household and specialist providers, we have both the insight and connectivity to get you instant cover for those things in life that are worth protecting..

For a full range of services, please do not hesitate to contact us. We look forwarding to helping you to secure you and your family’s future. We insure our homes, holidays and cars but we forget to insure ourselves! These things can be surpisingly inexpensive and yet potentially invaluable. Please call us for a free, no obligation quote.

Medway Mortgage Shop

159 High Street, Rochester

4.9 190 reviews

Aleinad Nastase ★★★★★ a week ago
Robert Hodges ★★★★★ 2 weeks ago
I'm a first time home byer and I was finding it hard to find a good mortgage adviser. I was then recommended Audrey at MMS from my cousin who is with them. I spoke to Audrey and she went through all the details and got me a mortgage in principle. Audrey also kept me up to date with better deals as they were coming out to get the best rates. Audrey and her team helped me from start to finish and … More I felt more relaxed.
I would like to say a big thanks to Audrey and her team for everything they have done and I will defiantly keep using them as there service is fantastic. 100%✨✨✨✨✨
Yas ★★★★★ 3 weeks ago
I recently used MMS to sell my house. The team are absolutely amazing, always respond quickly to emails and helped the sale go through smoothly. Would definitely recommend to family & friends
Dominic Atkins ★★★★★ a month ago
Outstanding service, Audrey kept us up to date throughout the process with prompt replies and relieved some of the stress of moving home.
Manu Ouseph ★★★★★ a month ago
I highly recommend this Morgage team . Their customer service is second to none. The service quality (especially Mr. Steve) is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service.
Jenna Dean ★★★★★ 2 months ago
I’ve recently sold my property with Medway Mortgage Shop and was very happy with the service from start to finish, it was stress free and the team were so friendly and helpful, the communication was great and I’ll definitely be using them again. Would highly recommend!
John Burnham ★★★★★ 2 months ago
Excellent from start to finish in selling the flat . Justine and her team were really proactive and helpful in making sure the deal happened . Would definitely recommend . Thanks to all at Medway Mortgage Shop !!!!
Grantey R ★★★★★ 3 months ago
Outstanding! We engaged Audrey and her team for our purchase due to repeated recommendations. Audrey was inviting, thorough, and a clear expert in field. She guided us through the whole purchase and left nothing to chance, to give us the most chance of acceptance by the bank. Audrey assisted with communication with the solicitors and offered sound guidance when we asked. Once we had the offer from … More the bank (4 days after application!) and were waiting to exchange, Audrey and her team monitored the interest rates and informed us twice that they had lowered, allowing us to apply for a product with the new rate, which took ten minutes each time. During the whole process, they were available on the phone and email. We can not recommend Audrey and Lisa highly enough.
Andrew Jenkins ★★★★★ 3 months ago
We have used MMS to sell three houses in the past.
It is a very competent and friendly family run business.
We would not hesitate to recommend MMS to our friends and family.
Clare Taylor ★★★★★ 3 months ago
Thank you to Rae and Justin for the successful sale of our house. Also, for all your support through the process. Would thoroughly recommend to anyone selling thier house in Medway and beyond.
D R ★★★★★ 3 months ago
Absolutely wonderful service received whilst purchasing my 1st house. I was able to track the purchase through their site. Justine kept me informed and regularly checked in with my solicitor to keep the ball rolling. It was a quick and easy process, even with me re-negotiating the house price.
In Justine's absence the rest of the mms team stepped up to keep the communication going. They ensured … More that I was able to revisit the property all the times that I wanted to.
Very happy with MMS
Thank you Justine and rest of the team.
Kashyap Upadhyay ★★★★★ 3 months ago
I received excellent service from Audrey and her team. They are very kind, friendly and happy to answer our questions throughout our mortgage application process.
When the interest rates dropping and other changes happen, I received a revised and the best mortgage offer instantly and they informed my solicitors as well.
I Would highly recommend to anyone else who are looking for Mortgage.
Thank you, … More MMS Team.
Lisa Harpum ★★★★★ 4 months ago
Justine and her team have enabled us to rent out our property easily and with peace of mind. Would highly recommend to anybody who wishes to have a competitively priced, professional agency to look after their investment.
Slimfrank ★★★★★ 4 months ago
Steve church is a quality guy and a very down to earth mortgage broker. Very happy with his customer service and ongoing correspondence. Our solicitors were garbage and he filled in a lot of gaps for us that they should have also.
Aman Dhanoa ★★★★★ 4 months ago
I highly recommend MMS. They helped me get my mortgage. Steve helped me and he is very hardworking/doesn’t give up easily. He responds to my emails and phone calls fast and helped me get my mortgage. I would highly recommend Steve to you. Thanks you for helping us get a mortgage. Steve is the best mortgage broker in the whole of Medway!
- Jag & Aman
Colin Washington ★★★★★ 4 months ago
Needed a new mortgage deal after our current one expired. Steve was fantastic in arranging and sorting out a new one, with a new lender, with a considerable decrease in monthly payments! Accommodated last moment changes to the loan amount required and was extremely helpful, keeping us updated and explaining each step in the process. Thank you MMS!
Daniela Nastase ★★★★★ 4 months ago
an extraordinary experience, an exceptional collaboration, thank you to all the staff, but especially to Steve Church, thank you, Daniela Nastase and Stelian Nastase
S. Feighery ★★★★★ 5 months ago
MMS were great from start to finish. Our house was sold quickly and great communication from them throughout. Great price as well! Highly recommended. Thank you.
Jodi Gallagher ★★★★★ 5 months ago
Audrey and her team were on the ball throughout my mortgage application.
Kind and friendly and happy to answer my questions.
When the rates dropped she was on the ball that morning getting a revised better mortgage sent to me and my solicitors.
Would definitely use again and recommend to anyone else looking.
Many thanks for your hard work.
Lucy Travis ★★★★★ 5 months ago
Audrey really helped us with the mortgage process. She was very helpful. We are now in our new home. Thanks Audrey and team!
Dipak Pankhania ★★★★★ 6 months ago
Had to remortgage our buy to let property, after end of mortgage term.steve Church helped us remortgage with another lender, was very helpful, understood our issues. Would recommend MMS for a very friendly and professional service
Thank you Steve
Leanne Trotter ★★★★★ 6 months ago
My partner and I just bought our first home with the help of Medway Mortgage Shop. From start to finish the team at MMS have been exceptional. Steve helped us secure our mortgage - he was patient, answered all of our questions and made sure we fully understood what was going on which really put us at ease as nervous first time buyers. Justine was highly organised, assisted in chasing solicitors and … More kept us up to date throughout every stage of the process. I cannot fault her communication with us throughout the process. Even if there was not an update, Justine would email to tell us that which we really appreciated as we felt that she was on the case for us constantly.
The team at MMS have been invaluable to us and we cannot thank them enough for all their hard work! Highly recommend this family business!
Tracey Budd ★★★★★ 7 months ago
Wow these are really great, know their stuff and got me a great deal. I wouldn't go anywhere else if I need somewhere new to live and would highly recommend them.
Lynn Tucker ★★★★★ 7 months ago
Recently sold our property through MMS. Having previously listed with a large high street agent without any success we changed to MMS & consequently sold within 5 days. Rae, Justine & the team were extremely friendly, efficient & professional throughout. We would not hesitate to recommend MMS to friends & family. We could not be happier with the service received.
julia west ★★★★★ 8 months ago
Just to say - used again for re-mortgage and I have been very happy - especially that Steve went out of his way to process applications quickly as mortgage market and products went a bit crazy. The whole team have also been very helpful in all follow up inquiries. No broker fee - exceptional value. Thank you.
I was very pleased with the service from Steve and his team. The mortgage took a long time … More to complete for reasons that were outside their control and they were always patient, helpful and trying to find solutions. Very happy, especially as this is a no fee service; many other brokers charge for the same.
Kerry Faulkner ★★★★★ 8 months ago
I highly recommend Medway Mortgage Shop. Audrey couldn’t be more lovely and helpful, she has tonnes of experience and knowledge and really works hard to find a product to suit your needs. Great place !
Rebbecca Wadlow ★★★★★ 9 months ago
If anybody is looking for an Independent Brooker, I cannot recommend MMS enough, especially Audrey.
We initially made an appointment to see Audrey to see what our options were, as first time buyers, we did not know what to expect. Upon meeting Audrey she was so helpful and answered all questions and queries that we had. She wasn’t pushy which we have discovered some Mortgage Brookers can be, especially … More with naive first time buyers. No matter the questions I had throughout the whole process of getting an AiP and then going ahead she would respond quickly and work hard to find the answers – the whole process has been a breeze and stress free.
MMS is such a lovely family-owned business and as soon as you walked in – you just felt at ease and I couldn’t recommend them enough.
Jayne Light ★★★★★ 9 months ago
Highly recommended Medway Mortgage Shop if you are thinking of selling your house can’t fault the whole team always keeping us updated and answering any questions we have. Special Thanks to Justine for dealing with our house sale and to Steve for arranging a new mortgage - Thanks again!!
Yomi Sokunbi ★★★★★ 9 months ago
It was a fantastic experience buying our property through MMS. Justine was extremely helpful throughout the process from arranging initial view to the final completion of the transaction. They are highly recommended.
Tracy Mills ★★★★★ 10 months ago
I recently bought from this company. Justine was so helpful throughout and even after we had an issue, which she solved in minutes for us. Very helpful and professional. Many thanks Justine
Michelle Francis ★★★★★ 10 months ago
MMS staff showed me a number of properties and were professional and personable. The house I finally bought I did view three times and I have to say the staff were really patient in mefinding the right home. Thank you and I will consider you in the future again 😊
Andrew Bowen ★★★★★ 10 months ago
Apologies I am very late leaving this review as we moved last year but just to say my wife and I highly recommend Audrey and the team at the Medway Mortgage Shop. It is not the first time we have used their services. Audrey provides excellent and experienced mortgage advice and the rest of the team were in regular contact and highly efficient throughout our sale and purchase. Thank you.
Isabelle Wilson ★★★★★ 10 months ago
I am honestly so pleased we used MMS to deal with our mortgage - I cannot recommend them enough! Audrey McVeigh has been so helpful with anything I send her way - it is a brilliant service and anyone would be lucky to use them!
Mark Cotton ★★★★★ 10 months ago
What a pleasure in dealing with this company from start to finish .
Mortgage sorted . Sold
Two houses and managed to purchase another .
If there was a 10 star button this company would get that
Selina Ellen Birch ★★★★★ 10 months ago
I will be forever grateful for Audrey being so helpful, supportive and efficient. Audrey always looks after your best interests and finds the right mortgage, even if it is a challenging situation. Audrey goes above and beyond what is expected, and I have used her for years, along with my family. Audrey has always helped me whenever I have needed it, giving me guidance and advice and will always help … More in any scenario. I would not use anyone else and highly recommend Audrey and her lovely team. Thank you for everything.
Mahnaz Bhatti ★★★★★ 10 months ago
Great staff, on the ball and everything moved smoothly. Had a little glitch which was swiftly resolved by the team. I would not hesitate in recommending Audrey and her team to others. So glad they were recommended to me?m!
emma Collins ★★★★★ 10 months ago
What a wonderful team here at MMS. Friendly and approachable and really so helpful at every step. Always kept me up to date and called back when needed. Very pleased with their hard work and dedication to selling my house. Highly recommended.
George Freeman ★★★★★ 10 months ago
I was a first time buyer, with no real idea what information I needed to buy a house or where to start, Steve helped us with getting a mortgage in principle, then that got the ball rolling from there,
we purchased a house through MMS and they were so helpful through every step, recommended solicitors for us and answered any questions we had, they were so quick and efficient in everything, some emails … More were replied too in less than 5mins, we were really lucky that the first company we went to were true professionals. id like to thank, Steve, Justine, Holly, Rae and the rest of the lovely people who work there, cannot recommend them enough, made the whole process from start to finish as easy and as quick as possible.
Paul Craig ★★★★★ 10 months ago
The service we have received over 12 years has been perfect. The products recommended to us suited what was needed each time and were all trouble free. The family have a professional but friendly approach where nothing is a problem. We have already recommended them to others because of the confidence we have in them and the service they provide.
Damien Wright ★★★★★ 11 months ago
Medway Mortgage Shop helped us buy our first home some 18 years ago. Audrey and the rest of the team were really helpful and held our hand throughout the whole process.
We have just moved house again. The price is still better than other Estate Agents in the area. From when we first contacted MMS, to accepting an offer took less than 3 weeks. They listened to our needs and moved very quickly into … More marketing the property. The professional photos and description really got things moving. The support we have had, from marketing to completion, has been amazing.
Not only did they help us buy our first home and sell it 18 years later, they obtained the best mortgage rates. Once again Audrey and the team gave us all the help we needed to find the right product, explaining everything fully along the way.
We would like to say a special thank you to Audrey, Rae and Justine, you have really made the process easy.
I would highly recommend Medway Mortgage Shop to anyone who is looking to buy, sell or re-mortgage.
Yours Sincerely
Damien and Stephanie Wright
Chloe Quirk ★★★★★ 11 months ago
Great service! Very quick to respond and kept us updated the whole way through the process. Thank you Justine & team!!
Brett Cloke ★★★★★ 11 months ago
From our first (brilliant!) viewing with Medway Mortgage Shop we were sold on the family owned business. Genuine, caring and helpful throughout - they made the process a breeze and were with us the whole way - offering advice, support and efficiency. As first time buyers they made the process a lot less scary and were a breath of fresh air from the usual larger companies. A pleasure! Thank you MMS. … More
luke kirby ★★★★☆ 11 months ago
Recently bought a house through them as a first time buyer. Friendly staff. Very helpful through the process. Chased alot of information via email and responded regularly.
lisa kempster ★★★★★ 11 months ago
Me and my brother have had the best experience with Meday Mortgage shop Ltd and glad we made the choice as they have been Amazing from day one to completion day. The team are always there if you ever have any questions and go that extra mile. If we could give more stars for the rating then we would. Would Highly recommend and we will definitely be using them again .
EJ Dance ★★★★★ a year ago
Steve @ Medway Mortgage shop has assisted my parents and sister in the past and came highly recommended. We first had an appointment with Steve in 2019 at the very start of our journey in to buying a house. He gave us some direction on how to reach our goal of getting on to the property ladder, we had some obstacles but Steve remained patient and professional and we finally got a MIP earlier this … More year and made our house purchase! Steve is an absolute gem, working hard to find the right product for us, he made the whole process so smooth and he is super approachable and down to earth. Exceptional Service, would not hesitate to recommend and will certainly be using again in the future.
christian hiscock ★★★★★ a year ago
As always a 5 star service from the team at Medway Mortgage Shop , Have used for more years then I remember and would recommend to anyone
Jordan White ★★★★★ a year ago
Justine and MMS team, I appreciate the assistance you have given me. Unfortunately, my application for the property did not proceed due to personal circumstances, but Justine and MMS team were very helpful throughout. Hopefully a suitable property will arise in the future. Thank you!
Luke Perry ★★★★★ a year ago
Great from start to finish, Used MMS to sell my property and have been very impressed. Great communication, always reply to emails pretty much instantly.
The only thing I’d suggest is to have a bigger social media presence on local groups.
Diane Mooney ★★★★★ a year ago
Everybody was extremely helpful and professional with selling my house . Thank you
Raj Singh ★★★★★ a year ago
Words are not enough to describe how outstanding Audrey is!
I would never go anywhere else for anything related to property and mortgages after coming to Medway Mortgage Shop for my last transaction.
Audrey and Lisa provided exceptional service and have been absolutely brilliant. Communication is faultless, Audrey was doing work on our offer at the weekend and chasing up solicitors for us. It really … More feels like you have family working with you ensuring you get the best deal.
When Audrey said they don’t charge a fee I was in utter shock as the service provided and how Audrey went above and beyond definitely deserved a fee.
I cannot recommend MMS enough, you will not be disappointed. I will never go to another broker!!
reece brady ★★★★★ a year ago
The team at medway mortgage shop are amazing. I bought and sold the house with them and each time they couldn’t be more helpful. Over the phone discussions and face to face was brilliant, always making sure each step is understood before moving on and chasing the relevant companies without asking and actually showing passion towards getting everything done for me that needed to be. Undated me on everything … More even when the solicitors sometimes wouldn’t on small details to make sure I was kept in the loop and make sure I was reassured everything was going smoothly. Couldn’t have asked for a better team to be able to help me, from the get go I have been comfortable with them, never felt like I was a burden for asking what sometimes could be a silly question and always felt like they was on my side throughout. They are a family run business and you really get the feel of that when you’re in the shop which just puts all the worries and pressures you might feel when you buy/sell a house at ease.
If you are looking to buy/sell/rent or even enquire about anything of the above I most definitely recommend these guys!
Jess Pullen ★★★★★ a year ago
I spent a while looking for an estate agent to sell my home, after finding medway mortgage shop and seeing that they had fixed selling fees aswell as mortgage brokers I was very pleased to use the service.
The guys there have all been beyond helpful! I could not fault the service I am so pleased I used them and I would recommend to anyone.
Isma Khan ★★★★★ a year ago
MMS are a breath of fresh air in comparison to the well known pushy and money motivated estate agents on the high street. There is definitely a family vibe and they treat customers as human beings with genuine worries/anxieties when selling/renting their homes. I cannot fault the service (selling, letting and mortgages) and would highly recommend.
Sophie A ★★★★★ a year ago
We used Medway Mortgage Shop this year, the team especially Steve made everything so easy a smooth, Steve was always chasing people up when needed. We actually do not live in the Medway area but please do not let that stop you from using this Mortgage company, they are amazing. They educate you along the way which is great for a first time buyer. Thank you so much Medway Mortgage Shop.
Chloe Sweetman ★★★★★ a year ago
I have nothing but positive feedback about Medway Mortgage Shop. They are a family run business and nothing is ever too much trouble. We are first time buyers and Audrey was our mortgage advisor, she was incredibly helpful and guided us throughout the whole process. She was always on hand with advice and answers to many questions and emails and always got back to us in a timely manner to help. We also … More dealt with Lisa occasionally who was equally as helpful. We’ve now successfully completed on our first home despite it being such a challenging time to get on the property ladder and we’d just like to say a massive thank you to Medway Mortgage Shop and Audrey & Lisa in particular for getting us to that point. I cannot recommend them enough.
Brook Tuffrey ★★★★★ a year ago
This review is from Tricia Bath (Brook's nanny). I have been using Audrey for my mortgages since Wham were first in the charts. She is still getting me great deals, she is efficient as are her staff. She is friendly to deal with and welcoming and to prove that, her office walls are covered in thank you cards. Audrey and her staff make the process of selling and buying far less stressful … More than it needs to be. Believe me, you will get the same service that I have had for decades and will stick with her like I (and my family) have. Well done Audrey and her staff.
David ★★★★★ a year ago
I cannot recommend or thank Audrey and her team at The Medway Mortgage Shop highly enough. Their customer service, diligence and hard work in going the extra distance to achieve a re-mortgage for me in a very short space of time was exceptional. Thank you so much for being so proactive and caring.
Holly Thomson ★★★★★ a year ago
Audrey was very helping finding the best mortgage for us. The service is free which means we didn’t have to worry about more outgoings when buying our house. All of our emails were answered promptly and communication was great. I would have been so confused finding the best mortgage, but using the Medway Mortgage Shop meant it was all sorted for us. She found our mortgage and then made the application, … More all we had to do was provide everything she needed and within a week we had the offer! Thank you!
Paul Goncalves ★★★★★ a year ago
Audrey has provided me with mortgages for 20 years including May 2022. I got a great deal with a with market leading mortgage provider through her with super quick response times which really matters in a fast moving housing market. It has also got to be said that Audrey also provided me with an excellent mortgage with excellent rates during the recession of 2008. Medway Mortgage Shop is simply brilliant. … More
Sandra Brinton ★★★★★ a year ago
This is the most amazing help we have received. We were in a very difficult situation, the interest only mortgage was due to end, and we didn't have the funds to pay back the capital. There was a lump sum that we would inherit, but it hadn't materialised in time, and the banks would no longer help.
We talked to the team at Medway Mortgage Shop, and in no time a mortgage was arranged that … More covered the time we needed to get our finances.
Thanks to Medway Mortgage for such wonderful, professional and personal help. Nigel and Sandra Brinton
David Simpson ★★★★★ a year ago
I visited a couple of years back to get advice on getting my 1st mortgage, it was Steve I spoke to and he told me that it would be better to save a bit more before looking for a mortgage. What I liked was that he said that he wouldn't call me but if I wanted to use them then to contact him. I thought this was great as I didn't want to be pestered and just allowed me some thinking time.
I … More did go with MMS and I found them really helpful, gave great advice, and were helpful throughout despite the 1st mortgage i took out but the sale collapsed then the next property, which took about a year resulting in me having to reapply for another mortgage whilst that was going thought. I will definitely be using them in the future!
Kris D ★★★★★ a year ago
Couldn't recommend medway mortgage shop enough!
Have used them many times over the last 20+ years, never let us down & have always been consistent.
The experience is truly like a family feel!
They give us peace of mind & security everytime, fabulous!
Maggie Hayes ★★★★★ 2 years ago
Audrey is amazing! From the first phone call with her, I knew I was in safe hands. She made it so easy for me. The mortgage Audrey secured for me is perfect and everything went through smoothly. It was the easiest re-mortgage I have ever done. Thank you Medway Mortgage Shop!
Rebecca Warrilow ★★★★★ 2 years ago
Audrey helped us in obtaining our mortgage for our first house and we won't be going anywhere else to arrange it in the future! We understandably had lots of questions and Audrey was more than happy to help. She was patient, attentive, warm, friendly and professional. Can't recommend them enough!
Tanuja Kiley ★★★★★ 2 years ago
Outstanding service! Audrey is absolutely amazing at what she does, a true professional. We always receive a fantastic service and wouldn't use anyone else to arrange our mortgage. Would recommend Medway Mortgage Shop to everyone.
Rosemary Tonje ★★★★★ 2 years ago
Absolutely super amazing! Thank you so much for going above and beyond. Very responsive and professional. Everything done with excellence I cannot praise you enough Audrey, Lisa and Justine you made my dream come true this Christmas!!!
Gurdip Thind ★★★★★ 2 years ago
Thank you so much to all the team. Your support and patience has been very much appreciated, and I highly recommend. Brilliant service, very professional and look forward to working with you again soon.

Life Cover, Insurance and Income Protection

Life Cover

Income Protection

Buildings & Contents

Life Cover

Income Protection

Buildings & Contents

Your home may be repossessed if you do not keep up repayments on your mortgage.