How we look after your personal information

We at Medway Mortgage Shop Ltd, promise to hold your personal information and the business you do with us in strict confidence.  You have the right to request access to, correct, or delete any personal information we hold about you. We will respond to such requests within 30 days, as required by the GDPR.

We process your personal data under various lawful bases, including your consent where necessary, the performance of a contract, legal obligations, and our legitimate interests. You can request to withdraw your consent or object to the processing of your data at any time, where applicable.

We aim to comply with our obligations under the General Data Protection Regulation (GDPR) 2018 and any other relevant legislation. We have implemented technical and organizational security measures, including encryption and restricted access, to protect your personal data against unauthorized access, alteration, or disclosure. Only authorized internal staff have access to this data.

To opt out of any non-essential data processing or marketing communications, please email info@medwaymortgageshop.co.uk. Opting out may affect the services we are able to provide to you, but we will inform you of any such impacts.

Any information collected about you will be treated as confidential and will only be used as follows:

  • For the purposes of selling, buying or letting your property, as a tenant to carry out referencing on your new property.  As a buyer to register for properties and to view these, including the Money Laundering check, Right to Rent checks, obtaining mortgages, further advances, life or building insurances and legal and regulation compliance, and informing all utilities of change of occupiers.  Your personal information will not be shared with any external parties unless required by law, necessary for the performance of a contract, or in our legitimate interests (such as fraud prevention). Where we share data with third parties, this will be limited to trusted partners including referencing agencies, financial institutions, and legal advisors.
  • For preventing and detecting fraud and money laundering.  We are required by law to check the identity of our new customers.  This makes it more difficult for criminals to use the financial system and to use false names and addresses, or the identities of innocent people.  Checking identity is an important way of fighting money laundering and other criminal activities.  If false or inaccurate information is provided, details will be passed to fraud prevention agencies.

You will be asked to sign a form saying that you give permission for your personal details to be given in the above circumstances only.  We will not sell your personal information.  You have the right of access to personal information held at Medway Mortgage Shop.  You have a right to complain to the ICO (Information Commissioner’s Office) if you think there is a problem with the way we handle your data.

Where is My Data Stored?

We hold our data in the UK.

How Long Do You Retain My Information?

We retain our paper files for 7 years for sales and lettings, and our computer files for a minimum of 5 years. Mortgage client data is kept for as long as necessary to fulfil legal, contractual, or business requirements. We review our retention periods regularly to ensure compliance with GDPR principles.

Data Breach Notification

n the unlikely event of a data breach that affects your personal data, we will notify you and the ICO within 72 hours, as required under GDPR.

Automated Decision Making

We do not use any automated decision-making processes in our services. Should this change in the future, we will update this privacy policy accordingly.

International Transfers

We do not transfer your personal data outside of the UK. Should this become necessary in the future, we will ensure appropriate safeguards are in place to protect your data in accordance with the GDPR.

How we look after your personal information

We at Medway Mortgage Shop Ltd, promise to hold your personal information and the business you do with us in strict confidence.  You have the right to request access to, correct, or delete any personal information we hold about you. We will respond to such requests within 30 days, as required by the GDPR.

We process your personal data under various lawful bases, including your consent where necessary, the performance of a contract, legal obligations, and our legitimate interests. You can request to withdraw your consent or object to the processing of your data at any time, where applicable.

We aim to comply with our obligations under the General Data Protection Regulation (GDPR) 2018 and any other relevant legislation. We have implemented technical and organizational security measures, including encryption and restricted access, to protect your personal data against unauthorized access, alteration, or disclosure. Only authorized internal staff have access to this data.

To opt out of any non-essential data processing or marketing communications, please email info@medwaymortgageshop.co.uk. Opting out may affect the services we are able to provide to you, but we will inform you of any such impacts.

Any information collected about you will be treated as confidential and will only be used as follows:

  • For the purposes of selling, buying or letting your property, as a tenant to carry out referencing on your new property.  As a buyer to register for properties and to view these, including the Money Laundering check, Right to Rent checks, obtaining mortgages, further advances, life or building insurances and legal and regulation compliance, and informing all utilities of change of occupiers.  Your personal information will not be shared with any external parties unless required by law, necessary for the performance of a contract, or in our legitimate interests (such as fraud prevention). Where we share data with third parties, this will be limited to trusted partners including referencing agencies, financial institutions, and legal advisors.
  • For preventing and detecting fraud and money laundering.  We are required by law to check the identity of our new customers.  This makes it more difficult for criminals to use the financial system and to use false names and addresses, or the identities of innocent people.  Checking identity is an important way of fighting money laundering and other criminal activities.  If false or inaccurate information is provided, details will be passed to fraud prevention agencies.

You will be asked to sign a form saying that you give permission for your personal details to be given in the above circumstances only.  We will not sell your personal information.  You have the right of access to personal information held at Medway Mortgage Shop.  You have a right to complain to the ICO (Information Commissioner’s Office) if you think there is a problem with the way we handle your data.

Where is My Data Stored?

We hold our data in the UK.

How Long Do You Retain My Information?

We retain our paper files for 7 years for sales and lettings, and our computer files for a minimum of 5 years. Mortgage client data is kept for as long as necessary to fulfil legal, contractual, or business requirements. We review our retention periods regularly to ensure compliance with GDPR principles.

Data Breach Notification

n the unlikely event of a data breach that affects your personal data, we will notify you and the ICO within 72 hours, as required under GDPR.

Automated Decision Making

We do not use any automated decision-making processes in our services. Should this change in the future, we will update this privacy policy accordingly.

International Transfers

We do not transfer your personal data outside of the UK. Should this become necessary in the future, we will ensure appropriate safeguards are in place to protect your data in accordance with the GDPR.