Our Property Services

Medway Mortgage Shop

159 High Street, Rochester

4.9 229 reviews

Connie Gibson ★★★★★ a week ago
Absolutely brilliant. Steve could not have been more helpful during the process of buying my house. Made me feel so comfortable and like no question was a stupid one. Supported myself and my partner the whole way through the process and got us the best deal for our mortgage.
Graham Richards1966 ★★★★★ 4 weeks ago
Had a lot of help from the MMS family very helpful and got what I needed used before and will use again .Got a mortgage and and new home .January 2025
Linda Stewart ★★★★★ a month ago
I cannot fault the staff at Medway Mortgage Shop! They helped sell our house (it hasn’t been straight forward!) Justine, Rae,Olivier and the rest of the team were absolutely fantastic! My husband & I can’t thank them enough.
All the very best to you super peeps :o))) Linda & Tony xx
Robert Marke ★★★★★ a month ago
Absolutely amazing service. Had meeting with Steve. To be honest wasn’t expecting much due to our situation. Steve was totally unjudgemental, relaxed meeting and we left with approved mortgage!. Have dealt with large brokers in the past but MMS are in another league. Would have no hesitation in using MMS again, and we probably will.
Krishnan Patel ★★★★★ a month ago
Amazing service.
Jazmin D ★★★★★ 2 months ago
We recently completed on our first property purchase and can’t fault the help we received from Justine and the team. They were instrumental in moving things along, proactive, helpful and genuinely a pleasure to communicate with. Would highly recommend!
David Martin ★★★★★ 2 months ago
We have been using Audrey for our mortgage for many years now and she has always managed to help us every time and I will continue to do so in the future, we also sold our house and decided to use MMS for this and what an absolute pleasure it was. Justine and the rest of the team sold our house on the first day of viewings and kept us up to date weekly throughout the process and chased other agents … More and solicitors for us . I highly recommend MMS to anyone who is after a mortgage, selling, buying or letting their house…….you won’t be disappointed!!!!!!! Thank you soo much again for looking after my family
James Chase ★★★★★ 2 months ago
Audrey has been amazing & extremely helpful helping us buy our 1st home, the whole process was made easy with Audreys expertise, will definitely recommend to anyone as i would use again. **Thankyou Medway Mortgage Shop**
Oluwaseun OLOWOJOLA ★★★★★ 3 months ago
We used Medway Mortgage shop to for our first house and they were wonderful. Excellent customer service and top notch advice. Extremely fast response and process. I definitely will be recommending you to all my family and friends.
Keep it up!!!
Erin Carson ★★★★★ 3 months ago
We were recommended to Medway Mortgage Shop and had a great experience as first time buyers! Everything went so smoothly. Audrey was amazing and explained the whole process to us from start to finish, which was so helpful as we were completely new to the process. Really personal and professional service - would highly recommend
Jay Leach ★★★★★ 3 months ago
We used the Medway Mortgage Shop to sell a property recently. From the initial valuation through to the sale completion, the process was super smooth. Communication from all the team was excellent throughout. Thank you all for your help. I would certainly recommend.
Vicki Mendl ★★★★★ 3 months ago
We cannot thank them enough they did everything they possibly could for us, advised us and also reassured us. Throughout the whole process of moving they were the only ones I could truly rely on. Amazing service would always highly recommend. Thank you!
Aaron Littlewood (Doubleabattery) ★★★★★ 3 months ago
Fantastic estate agents who are always proactive and rhe sole reason my move was finalised. used them twice and they constantly go above and beyond to get things done. i especially want to shout out Steve and Justine as they have been super helpful throughout
Deborah Reeves ★★★★★ 3 months ago
Thank you Rae,Justine and all the staff at MMS with the sale of our property.They have been really helpful and kept us informed throughout the whole procedure.Really friendly and polite team.This is the second time we have used MMS and would recommend highly to anyone wanting to sell a property.
Favour ★★★★★ 3 months ago
This is a great family service you provide at MMS, and I like to express my gratitude for your dedication in creating a positive customer care; and the commitment to exceed customer expectations is truly appreciated, I admire Steve's office wall filled with 'BIG Thank you cards' for going the extra mile to make customers feel valued, welcomed and helped with his unique cultured professionalism. … More I see myself as a customer for life. Cheers and many thanks.
Suzanne Bull ★★★★★ 3 months ago
Outstanding Service from Start to Finish
We sold our house and secured a mortgage through Medway Mortgage Shop, and the experience was excellent throughout. Due to some unforeseen issues, our journey took longer than expected, which gave us plenty of time to compare MMS with other estate agents we were dealing with. The difference was clear.
One of the standout aspects was their responsiveness—MMS … More always answered the phone. It may seem like a small thing, but when two large estate agent chains repeatedly failed to pick up, we eventually gave up trying to buy through them. Buyers viewing our property even mentioned that MMS was the quickest to respond to their inquiries, and they always handled our questions promptly. Unlike other agencies with constant staff turnover, MMS provided consistency, so we always knew who to speak to.
We primarily dealt with Rae and Justine, who were fantastic—always professional, approachable, and efficient. However, every staff member we interacted with was excellent, making the entire process seamless and as stress-free as possible.
MMS also had a great system for managing viewings. Whenever a viewing was booked, both the viewer and seller received confirmation via email and text, along with a reminder on the day. Sellers also had access to an online portal where they could track viewings and offers, which was a really useful feature.
When choosing an estate agent, we got quotes from several companies, and MMS was significantly more affordable—without any restrictive time-length clauses that some agencies impose. They were also highly flexible with viewings, sometimes conducting them on our behalf and other times allowing us to do them ourselves, all at no extra cost.
On the mortgage side, Steve managed the process smoothly with excellent communication. Everything was handled efficiently, making what could have been a stressful process feel effortless.
Overall, Medway Mortgage Shop exceeded our expectations in both selling our home and securing our mortgage. Highly recommended!
Vicky Jordan ★★★★★ 3 months ago
Nice people to work with. I don’t like the hard sell and they were helpful and not at all pushy.
We spoke to quite a few mortgage advisors and they all were pushy. It was very off putting. I was recommended MMS by a couple of friends and I am really glad we used them.
Thanks Steve!
Baljit Chohan ★★★★★ 4 months ago
Excellent and fast service from Medway Mortgage Shop by Audrey to provide us Mortgage. I would highly recommend them if someone need Mortgage.
Andy McGowan ★★★★★ 5 months ago
Thank you to Steve and Justine for all the help with our house move over the last few months.
Steve has advised me over the years to try and help with an awkward help to buy scheme i was stuck in. Steve was always on hand to help us and advise on the best way forward, patient, and professional all the way through the process and always there if needed.
And now finally, happily settled in our new … More home thanks to MMS.
Couldn't ask for a better customer service and would use again.
Tuning Fork ★★★★★ 5 months ago
Fantastic service on all counts - Audrey was very helpful, explained things clearly to us as first time buyers, and worked incredibly fast to secure us a good deal on our mortgage and quickly updated the deal to get us even lower monthly payments when the rates changed while we were still dealing with our (very slow in comparison!) solicitors. Would happily recommend MMS to anyone - I'd give six … More stars if I could!
Angela Davis ★★★★★ 5 months ago
Thank you very much Rae and Justine for everything you have done from the very beginning in selling my property. You have been both helpful and friendly along with professional in keeping me fully up to date which has made the sale a smooth progress, answering any questions and replying to my emails and phone calls
I would highly recommend to anyone selling their house, as you will have a great personal … More service at a fixed reasonable price.
Thank you
Kay williams ★★★★★ 5 months ago
Absolutely brilliant service. Family run business that deals with people rather than just buying or selling a house or getting a mortgage. Couldn't recommend them more!
Jack Does Something ★★★★★ 6 months ago
Medway Mortgage Shop we're fantastic. They sold my property and arranged a great mortgage for our new one. Great service and highly recommend.
Sophie ★★★★★ 6 months ago
I honestly cannot thank Audrey and her team enough. Went above and beyond, I'm a first time buyer and no question was ever a silly one! Thank you so much guys!
Lindsay Jenkins ★★★★★ 6 months ago
As a first time buyer in a complicated financial position I struggled to find a mortgage broker who could help me. A friend recommended I speak to Steve from Medway Mortgage Shop and I’m so glad I did, he immediately put me at ease and secured a mortgage offer in no time at all. Steve and his colleagues have always been on hand to offer sound advice when I’ve needed it, I can’t recommend them highly … More enough!
Kam Chanan ★★★★★ 6 months ago
Steve has been amazing, he came recommended to me and I'd recommend him to anyone!
He always finds the best products to suit my circumstances, I won't go anywhere else!
Thank you Steve!!!
Bode Fashola ★★★★★ 7 months ago
Just done a mortgage through MMS, selling my old house and buying a new one. My old house mortgage was done through MMS and the professionalism of Audrey was second to none, doing the mortgage for the new house was done with ease. Audrey kept me informed throughout the process and when the mortgage rate went down she always got me the lower rate before the exchange of contracts. She was always available … More to respond to my emails or phone calls, it was a stress free process I will highly recommend MMS. Also Lisa her PA was always helpful too.
Thank you both.
Julie ★★★★★ 7 months ago
MMS have helped sell our mums house. It’s taken longer than expected due to delays with our buyers but Justine kept me updated all the way through. The communication has been fantastic. It took a lot of the stress off us. Thank you so much. I can’t sing your praises enough and I recommend you at every opportunity.
Mandy Picot ★★★★★ 8 months ago
Absolutely Top Class Service And Support!!!!
Justine and her team sold our house within a few days of it hitting the market. We could not fault their support and help for us but also for our buyers (first time) who had some issues navigating the buying process. Justine gave support and a friendly listening ear when we became frustrated with the delays in the process, she also pursued and resolved … More issues with great tenacity, constantly keeping us updated on progress. We could not have asked for more.
Medway Mortgage Shop has a great caring family vibe not like impersonal estate agents chains where you are passed from sales agent to a progressor who just passes messages to the other party.
The cherry on the top of an already delicious cake. The cost, you get great personal service and support for a reasonable fixed price. Just shows you how much large chains are ripping you off with their percentage of sale price cost.
Finally we would like to finish the review with a massive THANK YOU to Justine and team, for all your help and support towards our new life adventure.
Aidan PS ★★★★★ 8 months ago
We used Medway Mortgage Shop after receiving a recommendation from a family member for mortgage advice as first-time buyers with limited knowledge of the process. Audrey explained everything in great detail and put our minds at ease. She was always happy to answer any questions we had.
After we received our mortgage offer, Audrey kept us informed whenever interest rates dropped, helping us secure … More a new offer at a lower rate.
I have never dealt with a company that was so quick to respond to emails. Both Lisa and Audrey were extremely efficient, responding to the majority of emails within 30 minutes.
I highly recommend Medway Mortgage Shop to anyone looking for mortgage advice. We will absolutely be using them for our future mortgage needs!
Sam Whiffing ★★★★★ 8 months ago
Steve is a legend, I came to him with a tight deadline and a complicated case. I never thought I would get a mortgage approved. Thanks to his relentless problem solving ability he made it happen and kept me updated every step of the way. Thank you!
Charlotte Jones ★★★★★ 8 months ago
Myself and my husband cannot thank Steve enough for all that he has done for us so far. He really has taken a lot of stress away and he has worked so quickly and professionally.
After already speaking with 4 other Mortgage Advisors - who all made the process much harder than it needed to be. Steve was able to get us the best mortgage offer out of them all.
He came recommended by many of our friends … More and family, who have all used Steve in the past.
Again, we cannot thank Steve enough and we will definitely be using him for all our needs in the future.
Charlotte & Daniel Jones.
A Google User ★★★★★ 8 months ago
Myself and my husband cannot thank Steve enough for all that he has done for us so far. He really has taken a lot of stress away and he has worked so quickly and professionally.
After already speaking with 4 other Mortgage Advisors - who all made the process much harder than it needed to be. Steve was able to get us the best mortgage offer out of them all.
He came recommended by many of our friends … More and family, who have all used Steve in the past.
Again, we cannot thank Steve enough and we will definitely be using him for all our needs in the future.
Charlotte & Daniel Jones.
Hannah Cowan ★★★★★ 8 months ago
At the end of a long and drawn out move, due to our buyers solicitor, without the constant support, positivity and professionalism of Medway Mortgage Shop, we would have been absolutely lost. A true family business approach with no corporate nonsense. These guys kept us informed, reassured and went above and beyond. You’ll not find yourselves in better hands. Rae and Steve, we’ll never be able to thank … More you enough. A & H.
botezatu ionela ★★★★★ 8 months ago
Many thanks,Mortgage Steve Church,
Mimi Manicures ★★★★★ 9 months ago
Audrey helped my husband and I on our first house purchase when I honestly thought it was to late for us. Wonderful lady with a passion for helping people. Thank you Audrey and team!
Michelle and Mark x
Aidan Smyth ★★★★★ 10 months ago
The level of service I received from Steve was second to none. When I contacted him I had hit a brick wall with my mortgage application - he spent as much time as necessary to give me the best level of service possible. I couldn't be more grateful to him for all of his help and would without a doubt recommend him to anyone looking for a mortgage.
Adam Strudwick-Long ★★★★★ 10 months ago
Absolutely first class from start to finish. We used them for both our mortgage and estate agents and were really responsive and helpful throughout. Steve took his time to explain all the mortgage products in language even I could understand. When there were bumps in the road from solicitors (as there always are) Justine and the rest of the estate agent team were able to talk to the solicitors on … More my behalf to keep things moving. The difference between the service I got from MMS estate agents and other firms I have used in the past is night and day. I never had to wait for more than an hour or so for a response to a query, as oppose to days and weeks elsewhere. It really shows that it is a family run business. Would give 6 stars if it were an option.
Kira Nicholls ★★★★★ 10 months ago
Excellent customer service. Really helpful and efficient. Thank you for your help in selling our house 😊
Alan Fisher ★★★★★ a year ago
From Sandra Fisher
I just wanted to thank all the staff Rea, Justine Aimee and all the staff of Medway Mortgage Shop on selling my late dad's house . You were all so friendly, helpful, professional and kept me fully updated each step of the way .
I would certainly recommend you . Once again thank you
Sandra
Ferenc Móré ★★★★★ a year ago
Thank you very much to Justine and Rae for their kind service in selling our house. At the beginning they have explained in details what we needed to know for a smooth progress, answered any questions, then supported us in each major steps, monitored the progress and kept us updated regularly.
We would highly recommend to anyone selling their house.
Ajay Powar ★★★★★ a year ago
Steve at the Medway mortgage shop was great, very good at what he does, secured us the ongoing cheapest rate on our journey to getting a mortgage saving us a lot of money! Highly recommend him, works his hardest for you and keeps you updated throughout, explaining everything.
Aleinad Nastase ★★★★★ a year ago
Robert Hodges ★★★★★ a year ago
I'm a first time home byer and I was finding it hard to find a good mortgage adviser. I was then recommended Audrey at MMS from my cousin who is with them. I spoke to Audrey and she went through all the details and got me a mortgage in principle. Audrey also kept me up to date with better deals as they were coming out to get the best rates. Audrey and her team helped me from start to finish and … More I felt more relaxed.
I would like to say a big thanks to Audrey and her team for everything they have done and I will defiantly keep using them as there service is fantastic. 100%✨✨✨✨✨
Yas ★★★★★ a year ago
I recently used MMS to sell my house. The team are absolutely amazing, always respond quickly to emails and helped the sale go through smoothly. Would definitely recommend to family & friends
Dominic Atkins ★★★★★ a year ago
Outstanding service, Audrey kept us up to date throughout the process with prompt replies and relieved some of the stress of moving home.
Manu Ouseph ★★★★★ a year ago
I highly recommend this Morgage team . Their customer service is second to none. The service quality (especially Mr. Steve) is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service.
Jenna Dean ★★★★★ a year ago
I’ve recently sold my property with Medway Mortgage Shop and was very happy with the service from start to finish, it was stress free and the team were so friendly and helpful, the communication was great and I’ll definitely be using them again. Would highly recommend!
John Burnham ★★★★★ a year ago
Excellent from start to finish in selling the flat . Justine and her team were really proactive and helpful in making sure the deal happened . Would definitely recommend . Thanks to all at Medway Mortgage Shop !!!!
Grantey R ★★★★★ a year ago
Outstanding! We engaged Audrey and her team for our purchase due to repeated recommendations. Audrey was inviting, thorough, and a clear expert in field. She guided us through the whole purchase and left nothing to chance, to give us the most chance of acceptance by the bank. Audrey assisted with communication with the solicitors and offered sound guidance when we asked. Once we had the offer from … More the bank (4 days after application!) and were waiting to exchange, Audrey and her team monitored the interest rates and informed us twice that they had lowered, allowing us to apply for a product with the new rate, which took ten minutes each time. During the whole process, they were available on the phone and email. We can not recommend Audrey and Lisa highly enough.
Andrew Jenkins ★★★★★ a year ago
We have used MMS to sell three houses in the past.
It is a very competent and friendly family run business.
We would not hesitate to recommend MMS to our friends and family.
Clare Taylor ★★★★★ a year ago
Thank you to Rae and Justin for the successful sale of our house. Also, for all your support through the process. Would thoroughly recommend to anyone selling thier house in Medway and beyond.
D R ★★★★★ a year ago
Absolutely wonderful service received whilst purchasing my 1st house. I was able to track the purchase through their site. Justine kept me informed and regularly checked in with my solicitor to keep the ball rolling. It was a quick and easy process, even with me re-negotiating the house price.
In Justine's absence the rest of the mms team stepped up to keep the communication going. They ensured … More that I was able to revisit the property all the times that I wanted to.
Very happy with MMS
Thank you Justine and rest of the team.
Kashyap Upadhyay ★★★★★ a year ago
I received excellent service from Audrey and her team. They are very kind, friendly and happy to answer our questions throughout our mortgage application process.
When the interest rates dropping and other changes happen, I received a revised and the best mortgage offer instantly and they informed my solicitors as well.
I Would highly recommend to anyone else who are looking for Mortgage.
Thank you, … More MMS Team.
Lisa Harpum ★★★★★ a year ago
Justine and her team have enabled us to rent out our property easily and with peace of mind. Would highly recommend to anybody who wishes to have a competitively priced, professional agency to look after their investment.
Slimfrank ★★★★★ a year ago
Steve church is a quality guy and a very down to earth mortgage broker. Very happy with his customer service and ongoing correspondence. Our solicitors were garbage and he filled in a lot of gaps for us that they should have also.
Aman Dhanoa ★★★★★ a year ago
I highly recommend MMS. They helped me get my mortgage. Steve helped me and he is very hardworking/doesn’t give up easily. He responds to my emails and phone calls fast and helped me get my mortgage. I would highly recommend Steve to you. Thanks you for helping us get a mortgage. Steve is the best mortgage broker in the whole of Medway!
- Jag & Aman
Colin Washington ★★★★★ a year ago
Needed a new mortgage deal after our current one expired. Steve was fantastic in arranging and sorting out a new one, with a new lender, with a considerable decrease in monthly payments! Accommodated last moment changes to the loan amount required and was extremely helpful, keeping us updated and explaining each step in the process. Thank you MMS!
Daniela Nastase ★★★★★ a year ago
an extraordinary experience, an exceptional collaboration, thank you to all the staff, but especially to Steve Church, thank you, Daniela Nastase and Stelian Nastase
S. Feighery ★★★★★ a year ago
MMS were great from start to finish. Our house was sold quickly and great communication from them throughout. Great price as well! Highly recommended. Thank you.
Jodi Gallagher ★★★★★ a year ago
Audrey and her team were on the ball throughout my mortgage application.
Kind and friendly and happy to answer my questions.
When the rates dropped she was on the ball that morning getting a revised better mortgage sent to me and my solicitors.
Would definitely use again and recommend to anyone else looking.
Many thanks for your hard work.
Lucy Travis ★★★★★ a year ago
Audrey really helped us with the mortgage process. She was very helpful. We are now in our new home. Thanks Audrey and team!
Dipak Pankhania ★★★★★ a year ago
Had to remortgage our buy to let property, after end of mortgage term.steve Church helped us remortgage with another lender, was very helpful, understood our issues. Would recommend MMS for a very friendly and professional service
Thank you Steve
Leanne Trotter ★★★★★ a year ago
My partner and I just bought our first home with the help of Medway Mortgage Shop. From start to finish the team at MMS have been exceptional. Steve helped us secure our mortgage - he was patient, answered all of our questions and made sure we fully understood what was going on which really put us at ease as nervous first time buyers. Justine was highly organised, assisted in chasing solicitors and … More kept us up to date throughout every stage of the process. I cannot fault her communication with us throughout the process. Even if there was not an update, Justine would email to tell us that which we really appreciated as we felt that she was on the case for us constantly.
The team at MMS have been invaluable to us and we cannot thank them enough for all their hard work! Highly recommend this family business!
Tracey Budd ★★★★★ a year ago
Wow these are really great, know their stuff and got me a great deal. I wouldn't go anywhere else if I need somewhere new to live and would highly recommend them.
Lynn Tucker ★★★★★ a year ago
Recently sold our property through MMS. Having previously listed with a large high street agent without any success we changed to MMS & consequently sold within 5 days. Rae, Justine & the team were extremely friendly, efficient & professional throughout. We would not hesitate to recommend MMS to friends & family. We could not be happier with the service received.
julia west ★★★★★ a year ago
Just to say - used again for re-mortgage and I have been very happy - especially that Steve went out of his way to process applications quickly as mortgage market and products went a bit crazy. The whole team have also been very helpful in all follow up inquiries. No broker fee - exceptional value. Thank you.
I was very pleased with the service from Steve and his team. The mortgage took a long time … More to complete for reasons that were outside their control and they were always patient, helpful and trying to find solutions. Very happy, especially as this is a no fee service; many other brokers charge for the same.
Kerry Faulkner ★★★★★ a year ago
I highly recommend Medway Mortgage Shop. Audrey couldn’t be more lovely and helpful, she has tonnes of experience and knowledge and really works hard to find a product to suit your needs. Great place !
Rebbecca Wadlow ★★★★★ a year ago
If anybody is looking for an Independent Brooker, I cannot recommend MMS enough, especially Audrey.
We initially made an appointment to see Audrey to see what our options were, as first time buyers, we did not know what to expect. Upon meeting Audrey she was so helpful and answered all questions and queries that we had. She wasn’t pushy which we have discovered some Mortgage Brookers can be, especially … More with naive first time buyers. No matter the questions I had throughout the whole process of getting an AiP and then going ahead she would respond quickly and work hard to find the answers – the whole process has been a breeze and stress free.
MMS is such a lovely family-owned business and as soon as you walked in – you just felt at ease and I couldn’t recommend them enough.
Jayne Light ★★★★★ a year ago
Highly recommended Medway Mortgage Shop if you are thinking of selling your house can’t fault the whole team always keeping us updated and answering any questions we have. Special Thanks to Justine for dealing with our house sale and to Steve for arranging a new mortgage - Thanks again!!
Yomi Sokunbi ★★★★★ a year ago
It was a fantastic experience buying our property through MMS. Justine was extremely helpful throughout the process from arranging initial view to the final completion of the transaction. They are highly recommended.
Tracy Mills ★★★★★ a year ago
I recently bought from this company. Justine was so helpful throughout and even after we had an issue, which she solved in minutes for us. Very helpful and professional. Many thanks Justine
Michelle Francis ★★★★★ a year ago
MMS staff showed me a number of properties and were professional and personable. The house I finally bought I did view three times and I have to say the staff were really patient in mefinding the right home. Thank you and I will consider you in the future again 😊
Andrew Bowen ★★★★★ a year ago
Apologies I am very late leaving this review as we moved last year but just to say my wife and I highly recommend Audrey and the team at the Medway Mortgage Shop. It is not the first time we have used their services. Audrey provides excellent and experienced mortgage advice and the rest of the team were in regular contact and highly efficient throughout our sale and purchase. Thank you.
Isabelle Wilson ★★★★★ 2 years ago
I am honestly so pleased we used MMS to deal with our mortgage - I cannot recommend them enough! Audrey McVeigh has been so helpful with anything I send her way - it is a brilliant service and anyone would be lucky to use them!
Mark Cotton ★★★★★ 2 years ago
What a pleasure in dealing with this company from start to finish .
Mortgage sorted . Sold
Two houses and managed to purchase another .
If there was a 10 star button this company would get that
Selina Ellen Birch ★★★★★ 2 years ago
I will be forever grateful for Audrey being so helpful, supportive and efficient. Audrey always looks after your best interests and finds the right mortgage, even if it is a challenging situation. Audrey goes above and beyond what is expected, and I have used her for years, along with my family. Audrey has always helped me whenever I have needed it, giving me guidance and advice and will always help … More in any scenario. I would not use anyone else and highly recommend Audrey and her lovely team. Thank you for everything.
Mahnaz Bhatti ★★★★★ 2 years ago
Great staff, on the ball and everything moved smoothly. Had a little glitch which was swiftly resolved by the team. I would not hesitate in recommending Audrey and her team to others. So glad they were recommended to me?m!
emma Collins ★★★★★ 2 years ago
What a wonderful team here at MMS. Friendly and approachable and really so helpful at every step. Always kept me up to date and called back when needed. Very pleased with their hard work and dedication to selling my house. Highly recommended.
George Freeman ★★★★★ 2 years ago
I was a first time buyer, with no real idea what information I needed to buy a house or where to start, Steve helped us with getting a mortgage in principle, then that got the ball rolling from there,
we purchased a house through MMS and they were so helpful through every step, recommended solicitors for us and answered any questions we had, they were so quick and efficient in everything, some emails … More were replied too in less than 5mins, we were really lucky that the first company we went to were true professionals. id like to thank, Steve, Justine, Holly, Rae and the rest of the lovely people who work there, cannot recommend them enough, made the whole process from start to finish as easy and as quick as possible.
Paul Craig ★★★★★ 2 years ago
The service we have received over 12 years has been perfect. The products recommended to us suited what was needed each time and were all trouble free. The family have a professional but friendly approach where nothing is a problem. We have already recommended them to others because of the confidence we have in them and the service they provide.
Damien Wright ★★★★★ 2 years ago
Medway Mortgage Shop helped us buy our first home some 18 years ago. Audrey and the rest of the team were really helpful and held our hand throughout the whole process.
We have just moved house again. The price is still better than other Estate Agents in the area. From when we first contacted MMS, to accepting an offer took less than 3 weeks. They listened to our needs and moved very quickly into … More marketing the property. The professional photos and description really got things moving. The support we have had, from marketing to completion, has been amazing.
Not only did they help us buy our first home and sell it 18 years later, they obtained the best mortgage rates. Once again Audrey and the team gave us all the help we needed to find the right product, explaining everything fully along the way.
We would like to say a special thank you to Audrey, Rae and Justine, you have really made the process easy.
I would highly recommend Medway Mortgage Shop to anyone who is looking to buy, sell or re-mortgage.
Yours Sincerely
Damien and Stephanie Wright
Chloe Quirk ★★★★★ 2 years ago
Great service! Very quick to respond and kept us updated the whole way through the process. Thank you Justine & team!!
Brett Cloke ★★★★★ 2 years ago
From our first (brilliant!) viewing with Medway Mortgage Shop we were sold on the family owned business. Genuine, caring and helpful throughout - they made the process a breeze and were with us the whole way - offering advice, support and efficiency. As first time buyers they made the process a lot less scary and were a breath of fresh air from the usual larger companies. A pleasure! Thank you MMS. … More
luke kirby ★★★★☆ 2 years ago
Recently bought a house through them as a first time buyer. Friendly staff. Very helpful through the process. Chased alot of information via email and responded regularly.
lisa kempster ★★★★★ 2 years ago
Me and my brother have had the best experience with Meday Mortgage shop Ltd and glad we made the choice as they have been Amazing from day one to completion day. The team are always there if you ever have any questions and go that extra mile. If we could give more stars for the rating then we would. Would Highly recommend and we will definitely be using them again .
EJ Dance ★★★★★ 2 years ago
Steve @ Medway Mortgage shop has assisted my parents and sister in the past and came highly recommended. We first had an appointment with Steve in 2019 at the very start of our journey in to buying a house. He gave us some direction on how to reach our goal of getting on to the property ladder, we had some obstacles but Steve remained patient and professional and we finally got a MIP earlier this … More year and made our house purchase! Steve is an absolute gem, working hard to find the right product for us, he made the whole process so smooth and he is super approachable and down to earth. Exceptional Service, would not hesitate to recommend and will certainly be using again in the future.
christian hiscock ★★★★★ 2 years ago
As always a 5 star service from the team at Medway Mortgage Shop , Have used for more years then I remember and would recommend to anyone
Jordan White ★★★★★ 2 years ago
Justine and MMS team, I appreciate the assistance you have given me. Unfortunately, my application for the property did not proceed due to personal circumstances, but Justine and MMS team were very helpful throughout. Hopefully a suitable property will arise in the future. Thank you!
Luke Perry ★★★★★ 2 years ago
Great from start to finish, Used MMS to sell my property and have been very impressed. Great communication, always reply to emails pretty much instantly.
The only thing I’d suggest is to have a bigger social media presence on local groups.
Diane Mooney ★★★★★ 2 years ago
Everybody was extremely helpful and professional with selling my house . Thank you
Raj Singh ★★★★★ 2 years ago
Words are not enough to describe how outstanding Audrey is!
I would never go anywhere else for anything related to property and mortgages after coming to Medway Mortgage Shop for my last transaction.
Audrey and Lisa provided exceptional service and have been absolutely brilliant. Communication is faultless, Audrey was doing work on our offer at the weekend and chasing up solicitors for us. It really … More feels like you have family working with you ensuring you get the best deal.
When Audrey said they don’t charge a fee I was in utter shock as the service provided and how Audrey went above and beyond definitely deserved a fee.
I cannot recommend MMS enough, you will not be disappointed. I will never go to another broker!!
reece brady ★★★★★ 2 years ago
The team at medway mortgage shop are amazing. I bought and sold the house with them and each time they couldn’t be more helpful. Over the phone discussions and face to face was brilliant, always making sure each step is understood before moving on and chasing the relevant companies without asking and actually showing passion towards getting everything done for me that needed to be. Undated me on everything … More even when the solicitors sometimes wouldn’t on small details to make sure I was kept in the loop and make sure I was reassured everything was going smoothly. Couldn’t have asked for a better team to be able to help me, from the get go I have been comfortable with them, never felt like I was a burden for asking what sometimes could be a silly question and always felt like they was on my side throughout. They are a family run business and you really get the feel of that when you’re in the shop which just puts all the worries and pressures you might feel when you buy/sell a house at ease.
If you are looking to buy/sell/rent or even enquire about anything of the above I most definitely recommend these guys!
Jess Pullen ★★★★★ 2 years ago
I spent a while looking for an estate agent to sell my home, after finding medway mortgage shop and seeing that they had fixed selling fees aswell as mortgage brokers I was very pleased to use the service.
The guys there have all been beyond helpful! I could not fault the service I am so pleased I used them and I would recommend to anyone.
Isma Khan ★★★★★ 2 years ago
MMS are a breath of fresh air in comparison to the well known pushy and money motivated estate agents on the high street. There is definitely a family vibe and they treat customers as human beings with genuine worries/anxieties when selling/renting their homes. I cannot fault the service (selling, letting and mortgages) and would highly recommend.
Sophie A ★★★★★ 2 years ago
We used Medway Mortgage Shop this year, the team especially Steve made everything so easy a smooth, Steve was always chasing people up when needed. We actually do not live in the Medway area but please do not let that stop you from using this Mortgage company, they are amazing. They educate you along the way which is great for a first time buyer. Thank you so much Medway Mortgage Shop.
Chloe Sweetman ★★★★★ 3 years ago
I have nothing but positive feedback about Medway Mortgage Shop. They are a family run business and nothing is ever too much trouble. We are first time buyers and Audrey was our mortgage advisor, she was incredibly helpful and guided us throughout the whole process. She was always on hand with advice and answers to many questions and emails and always got back to us in a timely manner to help. We also … More dealt with Lisa occasionally who was equally as helpful. We’ve now successfully completed on our first home despite it being such a challenging time to get on the property ladder and we’d just like to say a massive thank you to Medway Mortgage Shop and Audrey & Lisa in particular for getting us to that point. I cannot recommend them enough.
Brook Tuffrey ★★★★★ 3 years ago
This review is from Tricia Bath (Brook's nanny). I have been using Audrey for my mortgages since Wham were first in the charts. She is still getting me great deals, she is efficient as are her staff. She is friendly to deal with and welcoming and to prove that, her office walls are covered in thank you cards. Audrey and her staff make the process of selling and buying far less stressful … More than it needs to be. Believe me, you will get the same service that I have had for decades and will stick with her like I (and my family) have. Well done Audrey and her staff.
David ★★★★★ 3 years ago
I cannot recommend or thank Audrey and her team at The Medway Mortgage Shop highly enough. Their customer service, diligence and hard work in going the extra distance to achieve a re-mortgage for me in a very short space of time was exceptional. Thank you so much for being so proactive and caring.
Holly Thomson ★★★★★ 3 years ago
Audrey was very helping finding the best mortgage for us. The service is free which means we didn’t have to worry about more outgoings when buying our house. All of our emails were answered promptly and communication was great. I would have been so confused finding the best mortgage, but using the Medway Mortgage Shop meant it was all sorted for us. She found our mortgage and then made the application, … More all we had to do was provide everything she needed and within a week we had the offer! Thank you!
Paul Goncalves ★★★★★ 3 years ago
Audrey has provided me with mortgages for 20 years including May 2022. I got a great deal with a with market leading mortgage provider through her with super quick response times which really matters in a fast moving housing market. It has also got to be said that Audrey also provided me with an excellent mortgage with excellent rates during the recession of 2008. Medway Mortgage Shop is simply brilliant. … More
Sandra Brinton ★★★★★ 3 years ago
This is the most amazing help we have received. We were in a very difficult situation, the interest only mortgage was due to end, and we didn't have the funds to pay back the capital. There was a lump sum that we would inherit, but it hadn't materialised in time, and the banks would no longer help.
We talked to the team at Medway Mortgage Shop, and in no time a mortgage was arranged that … More covered the time we needed to get our finances.
Thanks to Medway Mortgage for such wonderful, professional and personal help. Nigel and Sandra Brinton
David Simpson ★★★★★ 3 years ago
I visited a couple of years back to get advice on getting my 1st mortgage, it was Steve I spoke to and he told me that it would be better to save a bit more before looking for a mortgage. What I liked was that he said that he wouldn't call me but if I wanted to use them then to contact him. I thought this was great as I didn't want to be pestered and just allowed me some thinking time.
I … More did go with MMS and I found them really helpful, gave great advice, and were helpful throughout despite the 1st mortgage i took out but the sale collapsed then the next property, which took about a year resulting in me having to reapply for another mortgage whilst that was going thought. I will definitely be using them in the future!
Kris D ★★★★★ 3 years ago
Couldn't recommend medway mortgage shop enough!
Have used them many times over the last 20+ years, never let us down & have always been consistent.
The experience is truly like a family feel!
They give us peace of mind & security everytime, fabulous!
Maggie Hayes ★★★★★ 3 years ago
Audrey is amazing! From the first phone call with her, I knew I was in safe hands. She made it so easy for me. The mortgage Audrey secured for me is perfect and everything went through smoothly. It was the easiest re-mortgage I have ever done. Thank you Medway Mortgage Shop!
Rebecca Warrilow ★★★★★ 3 years ago
Audrey helped us in obtaining our mortgage for our first house and we won't be going anywhere else to arrange it in the future! We understandably had lots of questions and Audrey was more than happy to help. She was patient, attentive, warm, friendly and professional. Can't recommend them enough!
Tanuja Kiley ★★★★★ 3 years ago
Outstanding service! Audrey is absolutely amazing at what she does, a true professional. We always receive a fantastic service and wouldn't use anyone else to arrange our mortgage. Would recommend Medway Mortgage Shop to everyone.
Rosemary Tonje ★★★★★ 3 years ago
Absolutely super amazing! Thank you so much for going above and beyond. Very responsive and professional. Everything done with excellence I cannot praise you enough Audrey, Lisa and Justine you made my dream come true this Christmas!!!
Gurdip Thind ★★★★★ 3 years ago
Thank you so much to all the team. Your support and patience has been very much appreciated, and I highly recommend. Brilliant service, very professional and look forward to working with you again soon.

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